Customer Service | Saint Francis Garden

1.888.900.2070
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CUSTOMER SERVICE

Following are the terms and conditions of transactions at www.dog-statues.com.Any other questions can be directed to Contact Us.

Shipping Cost
Ordering Information
Ordering Security
Customer Services
Shipping Information
International Shipping
Return & Exchanges
Damaged/Defective Merchandise
Product Life & Care

ORDERING INFORMATION

How do I get shipping cost?
We offer free shipping or fixed shipping within the 48 contiguous US States for all items on Dog-Statues.

How do I place an order?
Click on the "BUY" button for each item you want to purchase. Click on "shipping calculator" to get shipping cost for your purchase. When you are ready to complete your transaction, click on "proceed to checkout".

Methods of payment?
You may use the following methods of payment:
- Visa
- Mastercard
- American Express
- Discover
- Check by mail

Do I pay tax?
Dog-Statues.com is situated in New York State. If you live in the State of New York, we are required to charge you your state sales tax on your purchases.

How will I know that my transaction has been accepted?
 We will immediately email you a confirmation with total amount of charge.

I have a question about a product?
Who can I speak with and when?
Please call our Customer Service during normal business hours. Monday thru Friday 9:00am-5pm Eastern Standard time, Toll Free 1(888) 900-2070. If those hours do not work with your schedule, or you have trouble reaching us, email us at customer@christmasnightinc.com with where and when we can reach you.

When is my credit card charged?
When we process your order. Usually shortly after we receive your order.

Credit Card Security and Fraud Prevention
To protect you and us from credit card fraud, we may ask you for your government photo identification document via fax or email. When you want goods shipped to an address different from the billing address we may call you to obtain additional personal information to confirm the order. All information sent over the internet is encrypted to assure privacy, click here for details. If you have a problem ordering on the website, please call us toll free at 1(888) 900-2070 during regular business hours. Monday thru Friday 9:00am-5pm Eastern time.

Customer Service
Please email us with any inquiries at customer@christmasnightinc.com or call customer service, toll free at 1(888) 900 2070. We will respond the same day whenever possible.

Can I check on the status of my order?
We will email you your UPS or Fedex tracking or truck service PRO number when your purchase is shipped. You will be able to follow the progress of your order at www.fedex.com or for most truck shipments at www.gorlc.com. For other truck shipments we will provide the website and bill of lading number or call us at 1(888)900-2070

Shipping Information
We ship via FedEx and R+L Carriers Truck service within Continental USA.. Most items ship out next day. You will be informed via email when we ship your order. We ship Monday through Friday except official holidays. See below for time in transit:
- FedEx Ground 1 to 5 business days  
-LTL Truck shipment 2 to 5 business days
-Shipment times quoted are not guaranteed. Weather and other delays may occur.

.Product Modifications

Christmas Night Inc. reserves the right to make product color changes or small design modifications, at any time, without notice.

.Pickup Information

You may pickup from our warehouse under the following conditions:
-You make an appointment with our warehouse. Call 888-775-0010 extn. 100
-The product is fully paid for in advance.
-Once picked up you agree that any damage caused in shipping is your or your carrier's responsibility
-Insurance is your responsibility

I have read and agree to the above Pickup Policies.

Signed


 

Print Name


 

 

Returns of Saleable Items
 

Items must be repacked in the same packaging in which they were received, including all skids, boxes, etc. and secured in the same manner as they were shipped out to you. The returned item(s) must be received in saleable condition.

If you need to return or exchange an item, please follow these instructions:
- Call 1(888) 900-2070 to request a return authorization number.
- You will receive your return authorization number via email within 12 hours.
- Repack the product as carefully as possible and take the package to a FedEx or UPS depot. Ship to Christmas Night Inc., 50 Willow Street, Amsterdam, NY 12010
- Returns must be made requested within 3 days from the date of receipt.
- There will be a 15% restocking charge on returns.
- Make sure your name, address and return authorization number are stated clearly on the package.
- Address the securely wrapped, packaged or crated, prepaid, insured package to:

Christmas Night Inc.
50 Willow Street, Dock 21 (Building Rear)
Amsterdam, NY 12010
RA#________________

- If the product is returned in saleable condition you will be refunded the cost of the product less 15% restocking charge and excluding all shipping costs. Return shipping is at your expense. You will be notified by email when we receive your return and the amount to be refunded.

SALE ITEMS MAY NOT BE RETURNED

Damaged Merchandise

Our products are carefully designed, made of durable fiberglass and are packed in cartons and crates designed to resist the often harsh treatment which occurs during delivery to you  Nevertheless,  the occasional piece may arrive cracked or broken. We need your help to ensure that we have enough information to determine the cause and to provide you with a speedy replacement

.

To initiate a damage claim with Christmas Night please follow this procedure:

  1. Call us at 888 900 2070 to report the damage
  2. Email or mail us the Trucking company delivery receipt with the damage noted and info on who you spoke to at the trucking depot.
  3. Email us pictures of the damage to the product and packaging, noting whether the product was received on a pallet or not.
  4. Please tell us in an email expactly what happened during delivery and how you discovered the damage.

If received in apparent good condition, OPEN ALL CARTONS IN YOUR SHIPMENT THE DAY YOU RECEIVE THEM. If an item is damaged, please call Customer Service at 888 900 2070 and report the damage,then call the shipping company for inspection of the damage by them. PLEASE RETAIN ALL ORIGINAL PACKAGING, CARTONS, CRATES AND PALLETS AS THEY WERE RECEIVED. If we are not informed of undisclosed damage within 3 days of receipt of the order, we will be unable to replace this item at no charge to you. At a minimum, we will have to charge shipping for the replacement.

THERE CAN BE NO EXCEPTION TO THESE RULES. Regardless of whether you feel that the trucking/shipping company caused the damage or not, we need you to follow this procedure before we can consider replacement of your damaged items.

Once the product has been inspected and is in your care, custody and control, we are not responsible for what may happen to it and therefore we do not provide refunds or replacements. We will provide information on repairing and/or repainting your item(s)

Product Life and Care
We ensure that the product you receive is as perfect as when it was made but we do not guarantee the life of our products. Once the product is in your care, custody and control we are not responsible for what may happen to it, whether it may be an accident, theft, sunlight fading or surface weathering.

 

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